Privacy Notice

Desktronic Trading US, Inc. Website Privacy Notice

Effective Date: April 16, 2026

Desktronic Trading US, Inc. ("we", "our", "us", or "Desktronic") is committed to respecting privacy and protecting personal information. This privacy notice ("Notice") applies to individuals located in the United States and describes how we collect, process, retain, and disclose personal information about you in connection with our website at www.desktronic.com ("Site"), our social media accounts, or when you contact us via phone or email (collectively, our "Services").

This Notice does not apply to any information collected outside of these Services. As used on the Site, the terms "you" and "your" mean any person who views, accesses, uses, or obtains information from the Site or any of our Services.

Please read this Notice carefully to understand our policies and practices regarding your personal information and how we will treat it. Please also read our Site terms of use (the "Terms of Use"), which govern access to and use of our Site; the Terms of Use are available on our Site.

This Notice covers the following topics:

• Your Personal Information
• Cookies and Other Technologies
• Additional Disclosures for Residents of certain U.S. States (including California)
• Data Retention
• Your Privacy Rights
• Exercising Your Privacy Rights
• Opting-out of Emails and Text Messages
• Data Security
• Minors and Children
• International Transfers
• Third-Party Links
• Changes to this Notice
• Contact Information

If you do not agree with our policies and practices, you should stop using our Site. By accessing or using any Site, you agree to this Notice and the Terms of Use.

YOUR PERSONAL INFORMATION

For purposes of this Notice, "personal information" is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information typically may include an identifier, such as a name, location data, or internet protocol (IP) address. Personal information does not include publicly available information or information that is deidentified or anonymized consistent with applicable privacy laws.

Categories of Personal Information Collected

Depending on how you interact with us, we may collect, use, store and transfer the following categories of personal information about you:

• Contact Information: Information including your name, email address, mailing address, telephone number, and other contact information.
• Communications Information such as information you send to us via our Site (e.g., when you submit a form on our Site) or via email messages. If you choose to send us an email message, we may retain the content of the email, your email address, and our response.
• Call Interaction Information such as information generated when you contact us by telephone, including the telephone number you call from, the date and time of the call, call duration, call status, disconnection reason, and related technical call data, as well as records of your interaction with our customer service agent or automated, Artificial Intelligence ("AI") enabled voice agent. This may include audio recordings of calls, transcripts of calls, call summaries, and other information or insights derived from the interaction, such as sentiment classifications or similar analytical outputs. These calls may be recorded, transcribed, and summarized using AI.
• Device and Location Information such as device type and identification number, zip code or other geolocation information, mobile network, operating system type, web browser type and version, or system events.
• Customer Account Information such as username and password, security questions and answers.
• Marketing Information such as information related to your marketing and communications preferences.
• Promotions and Loyalty Information such as your participation in promotions, special events, surveys, sweepstakes, contests, referral programs, gift card program, and loyalty or rewards programs; gift card balances, purchases or redemptions; discount codes used; rewards earned or redeemed; eligibility status; and related communications or preferences.
• Consumer History Information such as your purchase history, products or Services considered or obtained, returns and refunds, information you input into our Sites, or other data related to your use of our Sites or Services.
• Payment and Transaction Information such as billing address, bank account number, payment card type, last four digits of your payment card, transaction identifier, payment status, authorization details, and other information necessary to process and document transactions. Full payment card numbers are processed by our third-party payment processors and are not stored by us.
• Content You Submit to our Sites or Services such as information submitted through a form or chatbot session, reviews of your experience, messages, comments, or other content you submit.
• Technical Information such as information including your IP address, the URL of the page you are visiting, browser type and language, internet service provider or mobile carrier, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology identifiers and device activities on the devices you have used to access our Site.
• Usage Information such as information including where you hover or click on a website, your interactions with features and content, search queries, date and time of certain actions, data on how you navigate and use our Site, links clicked and videos watched, or browsing history.
• Inferences derived from other information and data identified in this Notice, such as inferences regarding your preferences, interests, and predispositions.

Sources of Collected Personal Information

• Information you provide to us. We collect personal information you provide directly to us through our Site or Services, such as when you express an interest in buying our products, buy our products, subscribe to newsletters or provide feedback, set up a customer account, request information from us through our chatbot or a form, or participate in surveys, sweepstakes or other promotions.
• Information we collect automatically. As you interact with our Site, we also automatically collect technical data from your computer, mobile device, browser, and software. We use cookies, pixels, web beacons and other similar technologies to improve your experience, analyze our Site traffic, measure the effectiveness of marketing, protect against fraud and abuse, personalize content, and implement certain features and functionality on our Site. Please see "Cookies and Other Technologies" below for more information.
• Information from other sources. We may also obtain information about you from other sources and combine that with information we collect about you. For example, we may receive reports based on the use of tracking technologies from third parties on an individual and aggregated basis. To the extent we combine such third-party sourced information with the personal information we collect directly from you on our Site, we will treat the combined information as personal information under this Notice. We are not responsible for the accuracy of the information provided by third parties or third-party practices.

Purposes for Collection

We collect personal information for the following purposes:

• To Provide Our Products and Services: To operate, maintain, and provide you with access to the Sites, our products, and Services, their contents, and any information, products, or services you request, including customer support provided by our team and through automated or AI-enabled tools, such as voice agents, which may record, transcribe, or summarize communications in order to respond to inquiries and facilitate follow-up where appropriate.
• Product and Service Improvement: To evaluate, operate, and improve our products, Services, and overall business, and to ensure functionality of our Sites and Services.
• Research and Analytics: To learn more about you and conduct market research, trend and demographic analysis, and financial analysis.
• Programs and Promotions: To communicate with you about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and other promotions.
• Marketing and Advertising: To provide you with marketing and promotional content, including targeted advertising tailored to your interests and browsing or usage history across our Services.
• Communications and Feedback: To engage with you when you contact us, request information, or provide feedback, including via chatbots or other chat features, some of which may use AI transcription or summarization. These chatbots and other chat features may transcribe, process, or summarize personal information that you enter into the chat.
• Security: To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity.
• To Comply with Our Legal Obligations: Compliance with corporate governance, audit, reporting, and legal requirements, establishing, exercising or defending a legal claim, cooperation with governmental authorities and law enforcement, and responding to requests to exercise your rights under applicable laws (e.g., right to access or delete).
• Based on Your Consent: In some jurisdictions, applicable law may require us to request your consent to use your personal information in certain contexts.

Disclosures of Your Personal Information

We may disclose personal information to third parties who provide services to us for the purposes described above. We may also disclose personal information to others when required or authorized by law.

Third parties to whom we may disclose personal information include:

• Third-party service providers to support business operations and service delivery, to enable them to perform services on our behalf, including transportation companies, marketing vendors, advertisement agencies, cloud storage solutions, payment processors, technology providers, website and data hosting, product and Services delivery, data analytics, data security, e-commerce operations, surveys, research, administration of promotions, offers and loyalty programs and otherwise to help us carry out our business. This includes personal information and information in pseudonymized form for example, in the use of data clean rooms, for the purpose of audience discovery, audience expansion, audience targeting and look-alike audience modelling;
• Third-party advertising and marketing partners, including online advertising networks, social media companies and other third-party services to collect information about your use of our Site and Services over time so that they may play or display ads on other devices, applications, and platforms that you may use;
• A potential or actual buyer or seller in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding;
• Professional advisors, including lawyers, bankers, auditors, and insurers; or
• Competent law enforcement, government regulators and courts when we believe disclosure is necessary (i) to comply with the law, (ii) to exercise, establish or defend legal rights, or (iii) to protect the rights, property and safety of us, our consumers, business partners, service providers or another third party.

COOKIES AND OTHER TECHNOLOGIES

When you interact with our Site, we may use a variety of technologies to automatically collect information about you. These may include:

• Cookies: A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide reporting information. They may be set by us (first-party cookies) or by others (third-party cookies, such as for analytics or advertising).
• Web beacons / pixel tags: Tiny graphics or snippets of code that link web pages or emails to our servers (and their cookies). They help us measure the effectiveness of campaigns, understand usage, and deliver content.
• Session replay technologies: Tools that may record how you interact with our Site (such as clicks, scrolling, and navigation) to help us diagnose issues, analyze usage, and improve your experience.
• Local storage and similar technologies: Web browsers may also use local storage (including HTML5 local storage and caches) and software development kits ("SDKs") to save information directly on your device. These technologies are often used to remember settings, speed up performance, or support application functionality. SDKs may also recognize you across devices, collect data on your interactions with our Site, and we may use SDKs for analytics.
• Device and browser fingerprinting: In some cases, we may use technical information about your browser, device, or network (such as fonts, screen resolution, or plug-ins) to help recognize your device for security or analytics purposes.

These cookies and other technologies may be deployed by us directly, our business partners, or third-party analytics providers, either on our behalf or for their own purposes. They may be used to deliver information to you or about you and to connect information about you across different sources, websites, devices, and applications.

Why do we use cookies and similar technologies?

We use cookies to optimize website functionality, analyze the performance, and provide personalized experience to you. For example, some cookies remember your preferences and where you left off so that you do not have to repeatedly make these choices when you visit our Site.

What types of cookies do we use?

Depending on how you use the Sites, we may use the following types of cookies:

• Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. The website cannot function properly without these cookies.
• Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
• Functional cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
• Targeting cookies: These cookies may be set through our site by our advertising partners. They may be used by those partners to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

You can control how certain cookies function on our Site at any time by selecting the "Cookie Preferences" tool, available in the footer of the Site, or by choosing "Preferences" when the cookie banner is presented. Doing so opens a cookie preference panel that allows you to learn about the categories of cookies we use, accept or reject cookies other than strictly necessary cookies, and update your cookie preferences at any time.

To learn more about cookies generally, visit www.allaboutcookies.org.

You can also learn more and opt-out of tracking by some of our third-party partners by visiting:

• Google Analytics Opt-Out
• Digital Advertising Alliance (DAA) Consumer Choice Tool
• Global Privacy Control Opt-Out

iOS and Android operating systems also provide options to limit tracking or reset your advertising identifications.

Your email provider may also have settings which allow you to prevent the automatic download of images, including web beacons, which prevents the automatic connection to the web servers that host those images.

In addition, depending on your state of residence, you may have the right to opt out of our use of cookies and tracking technologies for targeted advertising or from the "sharing" of your personal information for purposes of cross-context behavioral advertising under applicable U.S. state privacy laws. You can exercise these rights through our "Do Not Share My Personal Information" link in the footer of our Site. For more details, please see the "Your Privacy Rights" and "Exercising Your Privacy Rights" sections below.

We have implemented a cookie preference center to ensure your cookie preferences are honored. We have tools in place to detect and honor requests made using the Global Privacy Control ("GPC") signal as requests to opt-out of the sale or sharing of personal information to the extent required by applicable law. The GPC sends signals to the websites you visit indicating your choice to opt-out from certain types of data processing. We endeavor to honor these requests with respect to any personal information connected to the GPC opt-out request based on the information made available by GPC. We may not be able to tie a GPC request to all personal information we have about you. If you wish to exercise your rights to opt out of the sale or sharing of your personal information under applicable state privacy laws, we recommend configuring your browser to send an opt-out signal via GPC, submitting your cookie preferences via our cookie preference center, and by submitting a request using one of the methods outlined in the "Exercising Your Privacy Rights" section of the notice below. We do not currently support the capability to respond to web browser "do not track" signals.

For more information about your rights, please see the "Your Privacy Rights" section below.

ADDITIONAL DISCLOSURES RELATED TO COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION FOR RESIDENTS OF CERTAIN U.S. STATES (INCLUDING CALIFORNIA)

The personal information we may collect about you includes information within the below categories of data. Note that the "category" of data listed below refers to the category of personal information as defined under California law and represents the categories of personal information that we may have collected, and how it may have been shared, over the past 12 months. Inclusion of a category in the list below indicates only that we may collect some information within that category. We do not necessarily collect all information listed in a particular category, nor do we necessarily collect all categories of information for all individuals. While the categories are as defined under California law, the disclosures below also apply to residents of other states as well.

We may have disclosed personal information in each of the categories listed below to our service providers, and other third parties, as well as to government entities where required, for our business purposes within the past 12 months. Please note that we have not necessarily disclosed every type of information listed in a given category. In addition, we may have shared Internet or other electronic network activity information (as described below) with advertising and marketing partners for purposes of targeted advertising.

We do not collect or process sensitive personal information as defined under applicable U.S. state privacy laws. If this changes in the future, we will only use such information for purposes necessary to provide requested Services, protect and secure our systems, verify or maintain the quality or safety of our Services, or as otherwise permitted by law.

Sale of Personal Information and Sharing for Purposes of Cross-Context Behavioral Advertising

We do not sell your personal information. However, some of the ways that we disclose personal information, including online and offline personal information, to third parties may constitute "sharing" for cross-context behavioral advertising under applicable privacy law. Cross-context behavioral advertising, or "targeted advertising", is advertising customized based on predictions generated over time from your visits across different websites, devices, and mobile applications. In the preceding 12 months, we may have shared the following categories of personal information identified in the chart above:

• Identifiers;
• Other information about you;
• Characteristics of protected classifications under California or federal law;
• Commercial information;
• Internet or other similar network activity;
• Geolocation data; and
• Inferences drawn from other personal information.

We share each of these categories of information with the following categories of third parties:

• Advertising networks to deliver targeted advertisements to consumers and generate statistics and metrics related to the delivery of targeted advertisements, provide customization, auditing, research and reporting for us, our service providers and other advertisers.
• Our business partners to offer you products and services that may interest you.

We do not provide information that is directly associated with a specific person (such as name and address) to an advertising network when you interact with or view a customized advertisement. However, when you view or interact with an advertisement, the advertiser may make an assumption that you are interested in the subject matter of the advertisement.

We do not sell or share your SMS opt-in data, consent status, or mobile phone number with third parties for their own marketing or advertising purposes. Such information is disclosed only to our service providers, such as messaging platforms, e-commerce, CRM, and customer support providers, and is processed solely on our behalf to support and operate our text messaging program and related communications.

For information on cookies and other technologies and how to modify your cookie settings, including how to opt-out, please see section on "Cookies and Other Technologies" and "Your Privacy Rights."

DATA RETENTION

We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and as outlined in this Notice. The criteria used to determine our retention periods include: (i) the length of time with which we have had an ongoing relationship with you; (ii) our legal obligations; or (iii) whether retention is advisable in light of our legal position.

YOUR PRIVACY RIGHTS

Depending on your state of residency, and the type of data collected, you may have rights with respect to your personal information, subject to certain exemptions provided by law. We may choose to extend these rights to you even if we are not required to under applicable law.

• Right to access/know. Depending on your jurisdiction, you may have the following rights to know and access:
• You have the right to know and request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties, or specific third parties, depending on your jurisdiction, to whom we share such information, as well as the categories of personal information shared.
• You also have the right to know if we have sold or disclosed your personal information, including the categories of third parties, or specific third parties, to whom we have sold personal information and the categories of the personal information sold.
• You may also have the right to access any inferences derived from your personal information.
• If you are a resident of Connecticut, you may also have the right to know whether we use or sell your personal information for the purpose of training large language models.
• Right to correct. You have the right to request correction of any inaccurate information we hold about you. We may not be able to accommodate your request if we believe it would violate any law, any legal requirements, or cause the information to be incorrect. Information solely retained for data backup purposes is generally excluded.
• Right to delete. You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to opt-out of the sale or sharing of personal information (including for direct marketing) and opt-out of processing of personal information for purposes of targeted advertising. Our disclosure of your personal information to third parties may constitute a "sharing" of your Personal Information or constitute processing of your personal information for purposes of targeted advertising or direct marketing under certain state laws. To the extent that our use constitutes such activity under applicable law, you have the right to opt out by (a) enabling an opt-out preference signal or Global Privacy Control on your browser which is recognized by our US-facing websites, (b) opting out of cookies in our US-facing websites' cookie preference center, or (c) submitting a request to us using a method listed in the "Exercising Your Privacy Rights" section below. To opt out of the sharing of your offline information please submit a request to us. You may still receive advertising, including personalized ads based on our data. Please note, if you use different browsers, devices, or services you will need to enable an opt-out preference signal and opt out of cookies for each separately.
• Right to portable data. You have the right to obtain personal information about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another entity without hindrance.
• Right to non-discrimination and non-retaliation. You have the right not to be discriminated or retaliated against for exercising any of the above-listed rights.
• Right to appeal. Depending on your jurisdiction, you may have the right to appeal our decision regarding a request by email at info@desktronic.com. Please use the same email address that you used to submit the initial privacy rights request when you submit your Request to Appeal and please add "Request to Appeal" in the subject line of the email. If you do not use the same email address, we cannot link your request to appeal to your initial privacy rights request.
• Rights related to sensitive personal information:
• Right to limit use and disclosure of sensitive personal information. Depending on your jurisdiction and to the extent we process or disclose your sensitive personal information, you may have the right to limit our use of this information to what is necessary to perform the services expected by an average consumer.
• Right to opt-in to processing of sensitive personal information. Depending on your jurisdiction, to the extent we process your sensitive personal information we may have to obtain your consent before processing it.
• Right to opt-out of processing of sensitive personal information. Depending on your jurisdiction, to the extent we process your sensitive personal information you may have the right to opt-out of the processing of your sensitive personal information.
• Right to opt-in to processing of sensitive personal information of a known child: To the extent we process the personal information of a known child, we may have to obtain the consent of the child's parent or lawful guardian, before processing it.

Data solely retained for data backup purposes is principally excluded from these rights until it is restored to an active system or next accessed or used for a sale, disclosure, or commercial purpose. These rights also do not apply to pseudonymous data if the information necessary to identify the individual is kept separately and is subject to controls that prevent access to the information. Pseudonymous data is personal information that can no longer be attributed to a specific individual without the use of additional information, if the additional information is kept separately and is subject measures to ensure that personal information is not attributed to the specific individual.

EXERCISING YOUR PRIVACY RIGHTS

If you would like to exercise any of the privacy rights outlined above please contact us using the contact methods listed below.

Email: info@desktronic.com

Toll Free Call: +1 (833) 200-3692

You also may designate an authorized agent to make a request on your behalf. If you are submitting a request through an authorized agent, the authorized agent must provide us with your signed written permission stating that the agent is authorized to make the request on your behalf. Alternatively, your authorized agent may provide evidence of having power of attorney or acting as a conservator for you. We may also request that any authorized agents verify their identity and, where permitted by law, may reach out to you directly to confirm that you have provided the agent with your permission to submit the request on your behalf.

When you exercise these rights and submit a request to us, we may verify your identity where required by law by asking you for the following pieces of information: your relationship with us, first and last name, email address, telephone number, and postal address.

OPTING-OUT OF EMAILS AND TEXT MESSAGES

In addition to submitting a privacy request using the methods described above, you may opt out of receiving our marketing communications at any time using the following methods:

Email marketing. You may opt out of receiving promotional emails from us by clicking the "Unsubscribe" link included at the bottom of our marketing emails. Once you opt out, you may continue to receive non-promotional communications, such as emails related to your purchases, account, or other administrative or transactional matters.

SMS marketing. You may opt out of receiving promotional text messages (SMS or MMS) from us by replying "STOP" to any marketing text message you receive. You may also contact us using the information above to request removal from SMS marketing lists, provided that you include the relevant mobile phone number. After you opt out, you may continue to receive non-promotional or transactional text messages where permitted by law.

Your opt-out preferences apply only to the specific communication channel for which you opt out (for example, email or SMS) and do not affect your ability to receive communications through other channels unless you take action to opt out of those channels as well.

DATA SECURITY

We store personal information and other data using reasonable and appropriate physical, technical, and administrative safeguards to secure personal information against foreseeable risks, such as unauthorized use, access, disclosure, destruction, or modification. Although we make good-faith efforts to store the information we collect in a secure operating environment that is not available to the public, we cannot guarantee complete security. Further, while we work to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent unauthorized access, acquisition or use of this information.

MINORS AND CHILDREN

Our Site is not intended for use by children. We do not knowingly collect, store, use, sell, or share the personal information, including for targeted advertising purposes, from anyone under the age of 18, without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will delete such information from our records. If a parent, guardian, or anyone else becomes aware that we have collected personal information from an individual under the age of 18, please contact us.

INTERNATIONAL TRANSFERS

Any information you provide to us through use of the Site may be stored in, processed in, transferred between, and accessed from the European Union or the United States and other countries which may not guarantee the same level of protection of personal information as the one in which you reside. Any such transfers will take place in accordance with applicable data privacy laws.

THIRD-PARTY LINKS

Our Site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy notice. If you submit personal information to any third-party websites or service providers, your information is governed by their privacy policies. When you leave our Site, we encourage you to read the privacy notice on every website you visit.

CHANGES TO THIS NOTICE

From time to time, we may update this Notice. We will post any revised version of this Notice on our Site. Any changes will be effective on the effective date stated in the revised Notice. This Notice was last updated as of the effective date listed above. We will not use previously collected personal information for a new purpose without providing notice and/or obtaining your consent, as required by law. We may make minor changes to this Notice without providing advanced notice and/or obtaining your consent. We encourage you to periodically review this page for the latest information on our privacy practices.

CONTACT INFORMATION

If you have any questions about this Notice, the ways we collect and use your personal information, or you would like to exercise your privacy rights, you may contact us at:

Email: info@desktronic.com

Toll Free Call: +1 (833) 200-3692

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will use the personal information you provide to us when submitting a consumer request only to verify the requestor's identity or authority to make the request.

Depending on your jurisdiction, we generally have between 45 and 90 days to respond to your request.

There may be circumstances where we will not be able to honor your request, in which case, we will notify you. For example, if you request deletion, we may need to retain certain personal information to comply with our legal obligations or other permitted purposes. Additionally, if you continue to interact with our Site after you request deletion, this may result in us receiving your personal information despite having honored your previous request to delete. Depending on your jurisdiction, you may have the right to appeal this decision or to contact your Attorney General if you have concerns about the results of the appeal.

Please note that depending on your jurisdiction, we may only be obligated to respond, free of cost, to personal information requests from the same consumer up to two times in a 12-month period. Depending on your jurisdiction, after you have exceeded the applicable number of requests, we have the right to charge a reasonable fee for fulfilling the request. In addition, under the applicable state privacy law, and for the protection of your personal information, we may be limited in what personal information we can disclose.

Depending on your jurisdiction, we may maintain your rights requests for at least 2 years. This information will not be used for any other purpose except to review compliance processes; it will not be shared except as necessary to comply with a legal obligation.