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At Desktronic, we stand behind the quality and durability of our products — and if needed, our returns and refunds policy makes the process simple and convenient.
30-day money-back guarantee
To begin the return process, please contact our customer support team at: info@desktronic.com
Please include the following in your email:
Desktronic covers the cost of return shipping. Upon initiating a return, we will send you pre-paid return labels or arrange for a courier to pick up the item from your address.
Disassemble the product
Repackage it in the original box
Wait for the courier to arrive
After receiving your return, a refund will be initiated to your original payment method. On average it takes 5-10 business days for the return to arrive.
Please allow up to 5 business days for the refund to be processed by your bank or credit card provider.
If an item is defective, we’ll take care of it quickly. We’ll send a replacement part as soon as possible to get you back up and running.
Our chairs come with a 3-year limited warranty, and desks include a 5-year limited warranty. If you encounter any issues, simply reach out to our support team. You can also return any desk or chair within 30 days with free returns.
Yes. Bulk orders are ideal for furnishing offices with a consistent look and more cost-efficient pricing. For details on volume pricing, visit our B2B page.
Some items arrive fully assembled or partially assembled, while others require simple self-assembly. Desks and chairs include clear, step-by-step instructions for HomeOne Desk, HomePro Desk, SitOne Office Chair, SitPro Office Chair. Setup is straightforward, so you’ll be ready to use your furniture quickly.
We currently ship ergonomic furniture and accessories within the U.S. and across Europe, including Germany and Austria (desktronic.de), France (desktronic.fr), Poland (desktronic.pl), the Netherlands (desktronic.nl), Belgium (desktronic.be), Denmark (desktronic.dk), Sweden (desktronic.se), Lithuania (desktronic.lt), and the UK (desktronic.co.uk). For bulk orders or destinations not listed, contact us at info@desktronic.com.
